---
title: "Help center | Museify"
url: "https://museify.app/help"
description: "Answers for Shopify clothing sellers: which photo to upload, whether new styles look like your product, using test photos in ads, video and credits."
---

11 / Help center

Answers for Shopify clothing sellers

# How can we help?

Search the help center

Legal

[Terms of Service →](https://museify.app/terms)

[Privacy Policy →](https://museify.app/privacy)

## Testing styles Do I need studio photos?

No. One clear product photo of your bestseller is enough — on a model, flat lay, mannequin or hanger.

## Testing styles Will the new styles look like my product?

We keep what you lock — cut, fabric, length. Variants that change construction (a new neckline, a new length) are marked as concepts that need a sample.

## Testing styles Can I use these photos in ads?

Yes, for testing. Follow each platform’s rules on AI images and on selling before you make something; your test kit includes disclosure wording and pre-order copy.

## Testing styles Can I upload another store’s bestseller?

Upload products you own the rights to — you confirm that before a test starts. Another brand’s photo can guide the mood of an idea, but we won’t make close copies of it.

## Testing styles Is video on every plan?

Video is on paid plans: a 9:16 clip from any variant’s photo — a 4-second quick move, or an 8-second turn-around through front, sides and back. You see the credits before anything is made. Free is photos only. See [Pricing](https://museify.app/pricing) for what each plan includes.

## Testing styles I don’t have a bestseller yet.

Start from an idea instead: describe the piece or pick a trend, we draw four concept photos, and the one you pick runs through the same test.

## Credits & billing What uses credits?

1 credit = one shot of one style, in every ad size you pick (1:1, 4:5 and 9:16 are three photos for one credit). Concept photos from an idea are 1 credit each. Reading your photo, planning the variants, the test kit and the spec sheet are free, and a photo you mark “Not right?” is redone free once. A video costs more — you see the credits before it’s made. Top-ups never expire and are used after your monthly credits. See [Pricing](https://museify.app/pricing) for what each plan includes.

These answers aren’t legal advice. Each ad platform decides what it accepts and how it labels AI images. See the [Terms of Service](https://museify.app/terms) and [Privacy Policy](https://museify.app/privacy).