---
title: "Terms of Service | Museify"
url: "https://museify.app/terms"
description: "The Museify Terms of Service: plans and credits, payment and auto-renewal, cancellation and refunds, who owns the photos and videos we make, your product photos, our AI models, selling before you make it, and acceptable use."
---

09 / Legal · Terms

Last updated October 23, 2026 · Version 1.1

Legal

# Terms of Service

Last updated: October 23, 2026 · Version 1.1

## 1. Introduction and operator

Welcome to Museify (the “Service”). The Service is operated independently by Jin Bojin, an individual sole proprietor operating under the laws of the People’s Republic of China (“we”, “us”, or “our”), and not by a company or other organization.

These Terms of Service (“Terms”) form an agreement between you and us governing your use of the Service, including the website [museify.app](https://museify.app/) and the Museify app. By signing up, signing in, or otherwise using the Service, you confirm that you have read and agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you are authorized to accept these Terms on its behalf. If you do not agree, do not use the Service.

Paid subscriptions and top-ups are sold to you by Waffo Pancake as the Merchant of Record. See “Payment and auto-renewal authorization” for details.

## 2. The Service

The Service is an online software service (SaaS) for clothing sellers. You upload a photo of your own product, or start from a description of an idea, and the Service reads the garment and makes new versions of it — a new colour, pattern, occasion or one detail — as photos on our AI models, in common ad sizes, with optional short videos. It packs them into a test kit (photos and videos grouped by version, ad names, Shopify product drafts, AI disclosure and pre-order wording) and, once you mark the version that won, a one-page spec sheet for your maker.

The Service is a digital service. Access to your plan is granted immediately after payment is confirmed, and no physical goods are delivered. We do not make, ship, advertise or sell products for you, and we do not run or manage your ads.

The Service uses third-party AI models to read photos and to make images, videos and text. We currently access image, video and text models from several developers through OpenRouter, including ByteDance Seedream for photos and Google Veo and Alibaba Wan for videos. We select the model for each step automatically and may change it at any time. The quality and availability of the Service depend in part on these model providers.

We continuously improve the Service and may add, change, or discontinue features. We will give advance notice of changes that materially affect the core use of the Service by paying customers.

## 3. Accounts

You must be at least 18 years old and have the legal capacity to enter into these Terms.

You may register using an email address and password or a Google account. Please provide accurate information and keep it up to date, especially your email address, which we use for account verification, password recovery, and notices about billing and changes to these Terms.

You are responsible for keeping your credentials secure and for all activity under your account. If you believe your account has been compromised or you notice a security issue, send an email to [support@museify.app](mailto:support@museify.app) immediately.

## 4. Plans, credits, and the free tier

The Service offers a Free plan and paid plans (Pro, Studio and Scale), billed monthly or annually. The price of each plan, and its monthly credits and features, are as published on the [pricing page](https://museify.app/pricing).

**Credits.** Making a photo uses 1 credit, whatever the shot or ad size; each concept image in “Start from an idea” also uses 1 credit. A short video uses the number of credits shown before you make it. Reading your photo, planning the versions, trademark checks, test kits and spec sheets do not use credits. Credits are reserved when you ask for photos or a video; photos and videos that are not made are credited back. If a photo we made is not right, you can have it redone once without using credits.

**Resets.** Monthly credits are counted per billing period on paid plans, starting on each billing date (annual plans receive them monthly), and per calendar month on the Free plan. Unused monthly credits are not carried forward to the next period.

**Top-ups.** Paid plans can buy top-up credits as one-time purchases; a top-up is not a subscription and does not renew. Top-up credits do not expire while your account exists, are used after your plan’s monthly credits, and remain usable if your account later moves to the Free plan.

**Starting a paid plan.** When you subscribe to a paid plan, any Free plan credits you have left for the month are replaced by the paid plan’s monthly credits.

**Free plan.** The Free plan includes 20 credits per month. It makes photos only, and photos in test kits are delivered at up to 1K on the long side. It does not include videos, spec sheet downloads or top-ups. If you do not have an active paid subscription, your account uses the Free plan.

## 5. Payment and auto-renewal authorization

**Merchant of Record.** Paid subscriptions and top-ups are sold to you by Waffo Pancake as the Merchant of Record. Waffo Pancake is the legal seller in the transaction and is responsible for collecting payment, calculating and remitting applicable taxes, issuing invoices, processing refunds, and handling chargebacks. Invoices will show Waffo Pancake as the seller. When you place an order, you also agree to the purchase terms Waffo Pancake presents at checkout. We provide the Service itself and are responsible for product questions and technical support.

**Prices and taxes.** The price you pay is the one shown on the pricing page and the checkout page at the time of purchase. Whether taxes are included, and the amount of tax, are as shown at checkout.

**Auto-renewal authorization.** Paid subscriptions are billed monthly or annually and renew automatically. By providing a payment method and subscribing to a paid plan, you expressly authorize Waffo Pancake, on our behalf, to charge that payment method the applicable subscription fee at the start of each billing period. This authorization remains in effect until you cancel as described in “Cancellation”.

**Upgrades and downgrades.** An upgrade (moving to a higher plan whose price is higher than what you currently pay, or from monthly to annual billing on the same plan) takes effect immediately and starts a new billing period on the day you upgrade. You receive the new plan’s full monthly credits right away, and any unused monthly credits from your previous plan end. You are charged the new plan’s price minus a credit for the unused days of your previous plan, calculated by day; the exact amount is shown at checkout before you pay. Any other plan change (moving to a lower plan, to a higher plan whose price is lower than what you currently pay, or from annual to monthly billing on the same plan) takes effect at the end of the current billing period, and no charge is made when you request it. Your tests, photos and videos are kept after a downgrade. Plan changes are not available while a cancellation is pending or a payment has failed; resume your plan or update your card first.

**Failed payments.** If a renewal payment fails, Waffo Pancake may retry the charge over the following days. If the payment still does not succeed, your subscription ends and your account moves to the Free plan.

**Price changes.** If we change the price of a paid plan, we will notify you by email at least 14 days in advance. The new price applies from the first billing period that starts after the notice period. If you do not accept the new price, you can cancel before it takes effect.

## 6. Cancellation

You may cancel your subscription at any time using either of the following methods:

- **Online (recommended):** sign in and go to [Account](https://museify.app/workspace/account) → Cancel plan.
- **By email:** send an email to [support@museify.app](mailto:support@museify.app) from your registered email address. We will cancel your subscription and confirm by reply within 2 business days.

Cancellation takes effect immediately, and no further renewal charges will be made. You can continue to use your paid plan until the end of the billing period you have already paid for, after which your account moves to the Free plan. Until then, you can resume your plan from [Account](https://museify.app/workspace/account). Your tests, photos, videos and any remaining top-up credits stay in your account.

## 7. Refunds

Subscription fees and top-up purchases are non-refundable, except in the following cases:

- **7-day guarantee for first subscriptions:** if you subscribe to a paid plan for the first time, you can request a full refund within 7 days of your first charge, provided that the credits you used in that billing period are no more than 20% of your plan’s monthly credits.
- **Duplicate charges:** if you are charged more than once for the same billing period or purchase, the duplicate amount will be refunded in full.
- **Service outages:** if the Service is unavailable for more than 72 consecutive hours for reasons within our control, you can request a refund of the current period’s fee in proportion to the length of the outage, within the refund period allowed by our payment provider.
- **Statutory rights:** this section does not limit any refund or withdrawal rights you have under the consumer protection laws where you live, such as the cooling-off rights of consumers in the EU and the UK.

To request a refund, send an email to [support@museify.app](mailto:support@museify.app) with your registered email address, the charge date, and the reason for your request. We will confirm within 2 business days. Approved refunds are issued by Waffo Pancake to your original payment method and are usually received within 5 to 10 business days, depending on your card issuer.

When a payment is refunded, the credits it paid for are removed in proportion to the amount refunded, up to the credits of that purchase or billing period you have not yet used. A full refund of your first subscription payment ends that subscription, and your account moves to the Free plan.

Refunds are not available for: billing periods that have already started and are not covered above, including mid-period cancellations and downgrades; renewal charges, as the 7-day guarantee applies only to first subscriptions; or accounts suspended or terminated for violating these Terms.

## 8. Billing disputes

If you believe you have been charged in error, please first send an email to [support@museify.app](mailto:support@museify.app), including your registered email address, the charge date, the amount, and a description of the issue, before filing a dispute with your bank or card issuer. We will respond within 2 business days and work with Waffo Pancake to resolve the issue.

If you file a chargeback without contacting us first, we may suspend the paid features of the related account while the dispute is being resolved.

## 9. Your content and the photos and videos we make

**Your content.** Content you submit to the Service — product photos, descriptions of ideas, style references, the choices you make on the product card and the plan, and the ad results you enter — belongs to you or its original rights holders. To provide the Service, you grant us a non-exclusive, royalty-free, worldwide license to store, copy, process, and display that content as necessary to provide and maintain the Service, including sharing it with the providers listed in “Service providers”.

**Generated content.** Photos, videos, concept images, test kits, wording and spec sheets that the Service makes from your input (“Generated Content”) belong to you, and you may use them for commercial purposes, including in ads and product listings, subject to these Terms and the rights of others.

**No guarantee of copyright or exclusivity.** The copyright status of AI-generated images and videos is uncertain and differs between countries, and purely AI-generated content may not be protected. We do not guarantee that Generated Content is eligible for copyright protection or that it is unique; other users may receive similar content, and our AI models appear in other sellers’ photos.

**No training.** We do not use your content or Generated Content to train AI models without your express consent, and we do not sell your content. AI model providers process requests under their own terms.

**Concept images and accuracy.** Generated Content is made automatically by AI. It shows how a new version might look; it is not a photo of a finished product. Colours, fabric, fit and details may differ from what your maker produces, and a version that changes construction needs a real sample. Please check every photo, video and piece of wording before you use it. You are solely responsible for whether and how you publish, advertise and sell.

## 10. Your photos, people in them, and attestations

**Your own product.** When you start a test from a photo, you confirm that the product in it is your own (you make or sell it, or have the right to) and that you have the right to use the photo. Your confirmation is recorded in the test’s history.

**People in your photos.** If your photo shows a person — you, a model you hired, or anyone else — you confirm that you have their permission to upload it. We read only the garment. We never edit that person, make new images or videos of them, or use their likeness for anything else; new photos always use our AI models.

**Style references.** In “Start from an idea”, a style reference is used for its mood only. We do not recreate another brand’s design, and a concept that comes out too close to the reference cannot be used to start a test. Descriptions are checked against a list of trademarks before anything is made.

Do not upload products or photos you have no right to use, photos of people without their permission, or photos of children without the permission of their parent or guardian.

## 11. Our AI models

The models in the Service’s photos and videos are AI-generated people made for the Service. They are not photos of real people, and any resemblance to a real person is unintended. You may show them in ads and listings for the products you test, but you may not present them as real people (for example as a named customer, ambassador or reviewer), or use them in a way that suggests a real person endorses your product.

The models in our library are available to every seller. We may change, retire or add them; photos you have already made are not affected. On paid plans you can also make your own AI models by choosing traits such as age, size, skin tone and hair; they are made from those traits only, never from a photo of a real person, and only you can use them. You may not describe a real or famous person, or anyone under 18, when making one.

## 12. Testing and selling before you make it

The Service is designed to help you test new versions of a product before you make them. If you advertise or sell a version that does not exist yet, you are the seller and you are responsible for doing so lawfully: for example, stating a ship date you have a reasonable basis to meet, telling buyers if it slips and offering a refund, as required by the US Federal Trade Commission’s Mail, Internet, or Telephone Order Rule and similar consumer rules where your buyers live.

The pre-order and AI disclosure wording in a test kit is a starting point, not legal advice. Check it against your own situation and the platforms you use. Once you make the winner, replace the concept images with real photos of the product.

## 13. Trademarks, ads and platform rules

You are responsible for making sure what you advertise and sell does not infringe trademarks, copyrights, likeness or other rights, and follows the rules of the platforms you use, such as Shopify, Meta, TikTok and Google, including their rules on AI-generated images, ad content and pre-orders. Platforms may label ads or images that use AI, and the AI-generated tag in our image files is there to keep you within rules such as Google Merchant Center’s; do not remove it.

Our trademark check, similarity check, AI disclosure wording and test history are aids, not legal advice. Our trademark list does not cover every registered mark, and logos and shapes cannot be checked automatically. We do not guarantee that an ad, listing or product will be approved by any platform or avoid removal — those decisions belong to each platform.

## 14. Acceptable use policy

You must use the Service lawfully and in good faith. You must not use the Service to engage in, or assist others in engaging in, any of the following activities:

- **Infringing the rights of others:** uploading or making versions of products that are not yours, using third parties’ trademarks, characters, logos or copyrighted works without authorization, or using the likeness of real people without their permission.
- **Hateful or harmful content:** content that promotes terrorism, violence, or hatred, harasses, defames, or threatens others, or sexualizes or endangers minors; sexually explicit content.
- **Deceptive content:** ads or listings that impersonate another brand, organization, or person, present concept images as photos of a product that exists where buyers would be misled, state ship dates you cannot meet, or hide that AI was used where a platform or the law requires disclosure.
- **Spam:** mass-produced near-duplicate ads or listings intended to flood platforms or manipulate search.
- **Misuse of the Service:** create multiple accounts to obtain additional free credits; resell, rent, or share accounts or access without our prior written consent; circumvent credits, security measures, or access controls; access the Service with automated tools at scale without permission; use outputs to train, fine-tune, or distill AI models that compete with the Service; or otherwise interfere with its operation.
- **Third-party rules and sanctions:** violate the rules and usage policies of the platforms, ad networks, card networks, or AI model providers you use; or use the Service in a country or region subject to applicable sanctions or export controls, or on behalf of a sanctioned person or entity.

**Enforcement.** If we discover or receive a report of a suspected violation, we may, as appropriate, remove or block the content, restrict features, suspend or terminate the account, and report the matter to authorities where required by law. We are not obligated to review all content proactively.

**Reporting.** If you find content made with the Service that infringes your rights — including a photo of you or of your product used without permission — send an email to [support@museify.app](mailto:support@museify.app) with the details and proof of your rights. We will terminate the accounts of repeat infringers.

## 15. Service providers

We rely on the following providers to operate the Service. Each processes data within the scope of its role, and processing may take place outside the country or region where you live:

- **Waffo Pancake:** Merchant of Record for paid subscriptions and top-ups, responsible for payment collection, taxes, invoicing, refunds, and chargebacks.
- **OpenRouter:** access to AI models. Your product photo is sent to a text model to read the garment and, with our model’s base photo, to the image model to make the photos; the 9:16 photo of a version is sent to the video model; descriptions of ideas and style references are sent to the text model.
- **Cloudflare:** website hosting and content delivery, file storage (your photos, the photos and videos we make, test kits and data downloads), image processing, and DNS.
- **Railway:** operates the Service’s backend.
- **Supabase:** database storing accounts, tests, product cards, test histories, and usage records.
- **Resend:** sends account verification, password reset, and other emails.
- **Google:** Google sign-in (only if you choose it) and website analytics (Google Analytics 4), subject to your cookie choices.

We will update this list when our providers change. Outages, changes, or terms of third-party services are outside our control.

## 16. Privacy and security

We collect and use only the personal information needed to provide the Service and share it with providers only as described in “Service providers”. We do not sell your personal information. For full details, see our [Privacy Policy](https://museify.app/privacy).

Payment card data is handled exclusively by Waffo Pancake, a PCI-DSS compliant payment processor, and never passes through or is stored on our servers.

Your sign-in session is stored in cookies that page scripts cannot read, and your uploaded photos and test kits are stored privately. We take reasonable technical measures to protect your data, but no system can guarantee absolute security. To report a security vulnerability, email [support@museify.app](mailto:support@museify.app).

## 17. Our intellectual property

Except for your content and Generated Content, the Service, including its software, interface, design, our AI models’ base images, and the Museify name and logo, is owned by us or our licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service.

We may freely use any suggestions or feedback you provide to us without any obligation to compensate you.

## 18. Suspension and termination

You can stop using the Service at any time. To delete your account and data, cancel any paid subscription first, then send an email to [support@museify.app](mailto:support@museify.app) from your registered email address. After verifying your identity, we will complete the deletion within 30 days, except for data we are required by law to retain. Deleted data cannot be recovered.

We may suspend or terminate your account if you violate these Terms (including the acceptable use policy), fail to pay fees when due, expose us or others to legal risk, or if required by law. Where possible, we will notify you in advance.

If we decide to discontinue the Service, we will give at least 30 days’ notice and refund, on a prorated basis, any prepaid subscription fees for unused time.

Provisions that by their nature should survive termination will survive, including those on refunds, billing disputes, your content and Generated Content, disclaimers and limitation of liability, indemnification, and governing law and disputes.

## 19. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. In particular, we do not warrant that the Service will be uninterrupted or error-free, that Generated Content will be accurate, original, lawful, or fit for a particular purpose, that it will match the product your maker produces, that an ad or listing will be approved by any platform, or that a test will predict sales or produce any business results.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, goodwill, or data, business interruption, ad spend, or losses from ads or listings being removed, platform accounts being suspended, or pre-orders being refunded.

To the maximum extent permitted by law, our total liability for all claims relating to the Service is limited to the amount you actually paid for the Service in the 12 months before the event giving rise to the claim.

Nothing in this section limits or excludes liability that cannot be limited or excluded by law, such as liability for losses caused by our intentional misconduct or gross negligence.

## 20. Indemnification

You will indemnify us against losses and reasonable costs (including legal fees) arising from any third-party claim relating to your content, the products you advertise or sell, your statements and attestations, or your violation of these Terms or the law, except to the extent caused by our intentional misconduct or gross negligence.

## 21. Governing law and disputes

These Terms, including their formation, validity, interpretation, and the resolution of disputes, are governed by the laws of the People’s Republic of China, which for the purposes of these Terms exclude the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan.

If a dispute arises, please first send an email to [support@museify.app](mailto:support@museify.app) describing the issue, and we will try to resolve it with you informally. If the dispute is not resolved within 30 days after either party raises it, either party may bring a lawsuit before a competent people’s court at the place where the operator is domiciled.

Nothing in these Terms affects any mandatory rights you have as a consumer under the laws where you live.

## 22. General terms

**Changes to these Terms.** We may update these Terms and will update the date and version number at the top of this page accordingly. We will notify you by email at least 14 days before material changes take effect. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription before they take effect.

**Assignment.** You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer these Terms together with the Service and will notify you if we do.

**Entire agreement and severability.** These Terms, together with the purchase terms Waffo Pancake presents at checkout, are the entire agreement between you and us regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of that right.

**Language.** These Terms are provided in English and Chinese. If the two versions conflict, the English version prevails.

## 23. Contact us

For any questions about these Terms, your account, billing, refunds, cancellation, violation reports, privacy, or security, email [support@museify.app](mailto:support@museify.app). Correspondence sent to this address is handled personally by the operator, and we usually respond within 2 business days.

Operator: Jin Bojin (individual sole proprietor). Website: [museify.app](https://museify.app/).

Operator: Jin Bojin (individual sole proprietor) · Website: [museify.app](https://museify.app/) · Last updated: October 23, 2026